How does RDB Consulting apply service management to database environments?
RDB applies service-management discipline to the operational work around business-critical [...]
Can a small IT team adopt ITIL without adding bureaucracy?
Yes. Start with the services and risks that matter most. [...]
How long does it take to implement IT service-management practices?
A small, useful practice can be introduced and improved within [...]
What is the difference between ITIL and ISO/IEC 20000-1?
ITIL provides guidance and practical concepts for service management. ISO/IEC [...]
Is ITIL mandatory?
No. ITIL is a voluntary framework. Its value comes from [...]
