Co-Sourcing and Specialised Support Services

Co-Sourcing Services and Specialised IT Support

Senior Expertise That Complements Your Internal Team

Co-sourcing services give an internal IT team access to senior database and operating system expertise without replacing day-to-day ownership. The model suits organisations that can manage routine work but need additional capability for critical incidents, complex changes, after-hours cover or specialist projects. RDB Consulting provides DBA, Linux and UNIX specialists according to an agreed scope and escalation process. Internal knowledge remains close to the business while experienced support is available when the risk or complexity of the work increases.

DBA, Linux and UNIX Administration Co-Sourcing

DBA, Linux and UNIX Co-Sourcing: Internal resources continue to manage routine administration, while senior specialists handle high availability configuration, disaster recovery planning, complex performance work and critical problem-solving. Responsibilities are documented so that each team knows when work should be retained or escalated.
Key Resource Support: Temporary specialist cover helps maintain service during annual leave, illness, resignation or recruitment gaps. A defined handover and access process reduces disruption and protects operational knowledge while the usual resource is unavailable.

Functional and Technical ERP Support: Oracle E-Business Suite support covers functional areas such as General Ledger, Supply Chain and Human Resources, together with installation, upgrades, patching and maintenance. This allows business-process knowledge and technical platform support to be coordinated through one co-managed model.
24/7 IT Monitoring Services: Dedicated monitoring can be integrated with an existing team to provide early warning of database, server and infrastructure issues. Thresholds, escalation routes and responsibilities are agreed so that alerts reach the correct resource with enough context for action.

The Co-Sourcing Benefit

Co-sourcing can reduce the cost of maintaining duplicate specialist roles while improving access to experienced support. It also reduces dependence on one person for critical knowledge and creates a clear escalation path for high-risk work.

The service can be scaled for a project, a staff gap or continuing technical support. This flexibility helps the organisation retain control of its environment while drawing on a broader team when demand or complexity increases.

Benefits of Co-Managed Outsourcing

Co-managed IT services work best when ownership is explicit. The internal team and RDB Consulting agree which routine tasks remain in-house, which events require escalation and how changes will be approved and documented.

Support can then be increased for migrations, upgrades, staff gaps or after-hours requirements without displacing the organisation’s existing capability. Regular communication and knowledge transfer help keep internal resources informed while senior specialists address work that requires deeper experience.

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