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Oracle Database Support You Can Actually Rely On

For over 30 years, South African enterprises have trusted RDB Consulting to keep their Oracle environments stable, secure, and performing at their best — around the clock.

Contact Us to Discuss Your Requirements

The Problem We Solve

When Your Oracle Database Is at Risk, the Whole Business Feels It

Oracle databases sit at the heart of most large enterprise IT environments in South Africa. Payroll runs on them. Customer records live in them. Logistics, finance, compliance reporting, all of it depends on Oracle being available, accurate, and fast.

Which makes a skills shortage in Oracle database administration one of the most quietly dangerous problems facing IT leaders today.

Senior Oracle DBAs are expensive, difficult to find, and harder to retain. A team of one or two people managing a mission-critical environment carries enormous single-point-of-failure risk. When that person resigns, and they do, or goes on leave at the wrong moment, the exposure to downtime, data loss, and compliance failure becomes very real, very quickly.

RDB Consulting exists to solve that problem. We provide certified Oracle database support to enterprises across South Africa, functioning as an extension of your internal IT team — or as your entire Oracle DBA capability, if that is what your situation calls for.

What We Do

Comprehensive Oracle Database Support, End to End

Our Oracle database support is built around keeping your environment stable and your business operational. We do not offer a break-fix service. We monitor proactively, we intervene before problems become incidents, and we bring the depth of a specialist team to every environment we manage.

What our Oracle database support covers:

24/7 Remote Database Monitoring and Administration

Your Oracle environment does not stop at 5pm, and neither do we. Our monitoring capability runs around the clock, with alerts configured to your thresholds and engineers available to respond when something needs attention, whether that is a Friday evening or a public holiday.

Oracle
Performance Tuning

A slow database costs money. Sluggish response times affect productivity, frustrate users, and in high-volume transactional environments, they affect revenue directly. Our DBAs diagnose and resolve performance bottlenecks at the query, index, and infrastructure level, with a clear explanation of what was found and what was fixed.

Patch Management and Upgrades

Oracle’s patch cycles are complex, and the risk of applying patches incorrectly to a production environment is significant. We manage the full patch lifecycle, assessment, testing, scheduling, and application, so your environment stays current without unnecessary disruption

Backup, Recovery, and Business Continuity

We design and manage Oracle backup strategies that are appropriate to your recovery time and recovery point objectives. When things go wrong, and in any environment, eventually they do, we ensure that recovery is fast, complete, and well-documented.

Oracle RAC and Data Guard Support

For enterprises running Oracle Real Application Clusters or Data Guard configurations for high availability, we provide specialist support across the full stack. These are complex environments that demand experienced hands.

Oracle
Licensing Guidance

Oracle licensing is notoriously complicated, and the cost of getting it wrong is significant. Our team includes consultants with deep licensing expertise who can help you understand your current position, identify exposure, and structure your environment in a way that is both compliant and cost-effective.

New Database Deployments and Migrations

Whether you are deploying a new Oracle instance, migrating from an older version, or consolidating environments, we manage the process from architecture through to go-live, and we remain available for support once you are in production.

Why RDB

Why South African Businesses Choose RDB for Oracle Support

  • Established in 1995
    We have been working with Oracle environments since before most of our competitors were founded. That experience matters in a domain where the difference between a considered response and an uninformed one can mean hours of downtime.
  • ISO/IEC 20000-1 Certified
    Our service delivery is certified to the international standard for IT service management. This means that the processes governing how we respond to incidents, manage changes, and report to clients are not improvised, they are documented, audited, and consistently applied.
  • A team, not a contractor
    When you engage RDB, you are not relying on a single individual. You have access to a team of certified Oracle professionals, which means continuity of service regardless of leave, illness, or turnover within our own business.
  • South African context, global standards
    We understand the realities of operating an IT environment in South Africa, load shedding, connectivity constraints, the local skills market, POPIA compliance obligations. Our support is calibrated to those realities, not adapted from a template designed for a different market.
  • Proactive, not reactive
    Our monitoring solution is designed to identify and resolve issues before they affect your operations. The goal is that you never have to log a critical incident with us, because we have already dealt with it.

Who We Work With
- Built for Enterprise Environments

Our Oracle database support is best suited to medium and large enterprises that operate Oracle as a production system, not as a development environment or occasional workload. Our clients typically include:

  • Financial services firms running Oracle for core banking or risk systems
  • Retailers and logistics companies with high-volume transactional databases.
  • Government and parastatal organisations with compliance-driven data requirements.
  • Manufacturers and agricultural businesses where operational data is business-critical.
  • Companies running Oracle E-Business Suite or other Oracle application stacks.
If you are running Oracle in production and you are not entirely confident in your current support arrangements, we would like to have a conversation.

Let's Talk About Your Oracle Environment

If you are responsible for an Oracle database environment in South Africa and you have any concerns about stability, performance, capacity, or support continuity, we would welcome the opportunity to understand your situation.

There is no obligation attached to an initial conversation. We will listen to what you are dealing with, ask the right questions, and give you an honest assessment of where we can add value.

Contact RDB Consulting today to discuss your Oracle database support requirements.

Talk to One of Our Specialists

Engagement Models

Flexible Support, Structured Around Your Needs

We recognise that no two Oracle environments are the same, and no two organisations have identical requirements. We offer a range of engagement models:

  • Fully Managed Oracle DBA
    RDB assumes full responsibility for the day-to-day administration of your Oracle environment. This is the right model for organisations without an in-house DBA function, or where the existing team needs to be freed up for strategic work.
  • Co-Sourced DBA Support
    We work alongside your internal team, providing specialist Oracle expertise and after-hours cover. This model preserves your team’s involvement while addressing the skills gaps and capacity constraints that most in-house teams face.
  • Project-Based Consulting
    For once-off engagements, a version upgrade, a migration, a performance audit, a licensing review, we provide focused consulting support for the duration of the project.

FAQs

What does Oracle database support from RDB include?
Our Oracle database support covers 24/7 monitoring and administration, performance tuning, patch management, backup and recovery, RAC and Data Guard support, licensing guidance, and project-based consulting. The scope is tailored to your specific environment and requirements.
How does remote Oracle DBA support work?

Our engineers access your Oracle environment securely via VPN or dedicated remote access tooling. We monitor your systems continuously, respond to alerts as they arise, and carry out scheduled maintenance tasks according to an agreed calendar. You have a named account manager and direct access to the team.

Do you only support Oracle, or other databases as well?
While Oracle is a core specialisation, RDB Consulting also provides dedicated support for SQL Server, PostgreSQL, and MySQL. Many of our clients run mixed environments, and we are equipped to manage them.
Can RDB work alongside our existing IT team?

Yes, our co-sourcing model is specifically designed for this. We integrate with your internal team, supplement their capacity, and provide specialist Oracle expertise where it is needed. We do not require that you hand over complete control of your environment.

What happens if we have a critical incident outside business hours?
Our monitoring runs 24 hours a day, seven days a week. Critical alerts trigger an immediate response from our on-call engineers regardless of the time. We have well-defined escalation procedures and SLAs that govern response times for different incident priorities.
Is RDB Consulting able to support Oracle environments with compliance requirements?
Yes. We work with clients in regulated industries including financial services and government, and we are familiar with the data management obligations that arise under POPIA and sector-specific frameworks. Our ISO/IEC 20000-1 certification reflects our commitment to structured, auditable service delivery.
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