ERP Support Services

Functional and Technical ERP Support Services

Comprehensive ERP Support for Oracle E-Business Suite Implementations

Specialised ERP Expertise

RDB Consulting extends its database and operating system expertise to Oracle E-Business Suite (EBS). Functional and technical ERP support services help maintain configuration, performance and continuity across the application environment.

ERP Application Support Services

ERP application support is available across the following functional and technical areas:

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Functional Support: Greenfield installations, customisations and upgrades across Oracle Financials, Supply Chain and Human Resources modules.
Technical Support: Installation, upgrades, patching and ongoing maintenance of the underlying database and application server.
Supporting Technology: System Administration, SQL and TOAD, Application Desktop Integrator (ADI), and XML Publisher.

The Co-Sourcing Benefit

Co-sourcing can reduce the cost of maintaining duplicate ERP skills while providing access to functional and technical specialists when required. The model supports continuity and gives internal teams a clear route for escalation.

Benefits of Co-Managed ERP Support

A co-managed arrangement keeps internal application knowledge close to the business while providing access to additional ERP skills when needed. It can also support project peaks, upgrades and complex incidents without requiring permanent duplicate roles.

FAQs

What Is Enterprise Resource Planning (ERP)?2026-09-21T07:56:13+00:00

What Is Enterprise Resource Planning (ERP)?

Enterprise resource planning (ERP) is a comprehensive business management system that integrates various departments and functions within an organisation, utilising the latest technology. It helps organisations streamline their processes, automate tasks, boost efficiency, and improve overall productivity. ERP software allows companies to manage key business areas such as finance, accounting, inventory, supply chain, manufacturing, and customer relationship management.

How Does an ERP System Benefit a Business?2026-09-21T07:57:30+00:00

How Does an ERP System Benefit a Business?

Implementing an ERP system brings several benefits to a business. It provides a centralised platform for managing diverse business processes, ensuring proper integration and data flow across different departments. This results in improved operational efficiency, better decision-making through real-time insights, streamlined workflows, improved collaboration among teams, and overall cost savings.

What Factors Should I Consider When Selecting an ERP Solution?2026-09-21T07:57:42+00:00

What Factors Should I Consider When Selecting an ERP Solution?

When selecting an ERP solution, it is essential to consider factors such as your business’s specific needs and requirements, scalability, ease of use, integration capabilities with existing systems, customisation options, vendor reputation, ongoing support and maintenance, cost, and return on investment (ROI).

How Long Does It Take to Implement an ERP System?2026-09-21T07:57:56+00:00

How Long Does It Take to Implement an ERP System?

The time it takes to implement an ERP system varies depending on several factors, including the complexity of your business processes, the size of your organisation, the extent of customisations required, data migration needs, and employee training requirements. On average, ERP implementations can range from a few months to over a year.

Do I Need Expert Help for ERP Implementation?2026-09-21T07:59:10+00:00

Do I Need Expert Help for ERP Implementation?

While it is possible to implement an ERP system on your own, it is highly recommended to seek expert help and guidance. ERP implementations require extensive knowledge of business processes, system configuration, data migration, and change management. Engaging an experienced ERP implementation team or consultant ensures a smoother and more successful implementation, particularly in industries with specific requirements.

What Kind of Support Services Can I Expect From an ERP Provider?2026-09-21T07:59:21+00:00

What Kind of Support Services Can I Expect From an ERP Provider?

An ERP provider typically offers a range of support services, including technical support, software updates, bug fixes, user training, consulting services for system improvements or customisations, and assistance with data migration or system integration. Timely customer support is crucial for resolving any issues or concerns that may arise during the operation of your ERP system.

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