What should a database support agreement include?
At minimum, include the platforms and versions covered, services and [...]
What is the difference between co-sourcing and fully managed database support?
With co-sourcing, the internal team remains responsible for day-to-day operations, [...]
Is database outsourcing safe?
Safety depends on the controls and operating discipline around the [...]
What can a client do when feedback produces no visible change?
Raise the concern through the formal service-review process, ask for [...]
How should a provider handle negative feedback?
Acknowledge it promptly, understand the context, identify whether it reflects [...]
What is the difference between CSAT and NPS?
CSAT measures satisfaction with a specific interaction or service period. [...]
How often should an outsourced provider survey its clients?
The right cadence depends on service criticality, relationship maturity and [...]
What is a CRM survey in outsourcing?
A CRM survey is a short, structured feedback process that [...]
Multi-sourcing works when accountability does not fragment
The strongest multisourcing strategy is an operating model that keeps [...]
Can an internal team act as the service integrator?
Yes. In many organisations, the internal team is best placed [...]
