Document the environment and recovery procedures. Cross-train another person on critical tasks. Pair internal staff with specialists during complex work so that knowledge is transferred. Test recovery arrangements so that capability is demonstrated rather than assumed. A provider can add continuity, but retained internal documentation and oversight remain necessary.
There is no universally correct database-support model. The appropriate model depends on the criticality and coverage needs of the estate, the skills the organisation can sustain, the change work approaching over the next two years and the cost structure it can support. Review the model when a trigger changes those conditions: a resignation, an end-of-support milestone, an audit finding, a migration, rapid data growth or a cost review. Those events are opportunities to check whether the support model still fits the business and technology. If the current model depends on one person, lacks upgrade capacity or does not provide clear evidence of service health and recovery readiness, explore RDB Consulting’s managed, co-sourced or project-support options for the environment.
